LiveOps contracts with over 20,000 independent, at-home agents – as well as a partner network of agents – to handle over 70 million interactions a year on behalf of more than 250 clients. Our cloud contact center model is powered by LiveOps Platform to deliver unmatched scalability and performance, enabling us to attract and contract with the best independent at-home agents from anywhere – not just a 50-mile radius.
With LiveOps Talent, you can:
- Earn up to 33% more revenue per campaign
- Answer more than 98.5% of leads
- Achieve order values 15-34% higher than the industry average
Quality on demand
What sets the LiveOps independent at-home agents apart is a unique combination of:
- Higher education - 80% of the independent at-home agents have attended college
- More selling experience - 85% have previous sales experience
- Specialized skills, licensing and training - Large community of specialized professionals based in the U.S., including licensed insurance brokers and bilingual independent agents
- Higher agent satisfaction - Our attrition rate is less than 10% per year—the lowest in the industry
- Superior performance results - Proven experience in sales and support
Features and Benefits
Cloud technology + cloud talent enables you to scale quickly to meet any demand
Best talent – anywhere, anytime
We’ve sourced the largest community of independent agents based in the U.S.
We meet and exceed the industry's security and compliance requirements, including PCI Level 1 certification and HIPPA
Award-winning distance learning
Proven eLearning and certification programs translate into better and faster results
Results-based routing, social tools and gamification programs optimize agent performance
Insight to results
Leverage real-time insights and decision analytics based on agent/customer interactins to create better, faster outcomes.
Check out our full suite of services
As the leader in the direct reponse industry, LiveOps can help you meet the demanding sales and conversion requirements for your business.
Our customizable Interactive Voice Response (IVR) and Automatic Speech Recognition (ASR) system is the most user-friendly technology available.
As a full-service cloud contact center outsourcing solution, LiveOps handles a wide variety of customer interactions.
Reduce recruiting and training costs with access to over 600 independent at-home agents licensed in all 50 states nationwide.
Get highly specialized independent agents with superior sales or customer service skills to effectively represent your brand.
The LiveOps Direct Marketing solution helps to ensure the best campaign results for your business.