Multichannel agent desktop applications

Better service. Faster service. Pick two.

The LiveOps integrated agent desktop makes it easy

Agents in a LiveOps cloud contact center can take one glance at their desktop and they know what’s going on and can immediately respond across any channel – voice, email, chat, SMS, Facebook and Twitter -- through one easy-to-use interface. Their productivity skyrockets. So, too, does your customer satisfaction.

Read more about how our Agent Applications work seamlessly with our suite of Management Applications and the LiveOps Platform to enable truly stand-apart customer service.

LiveOps Engage

LiveOps Engage is the breakthrough, integrated agent desktop that gives your agents a better, faster way to engage with today's social and multichannel customers. Encompassing voice, email, chat, SMS, Facebook and Twitter, LiveOps Engage delivers a 360 degree response across any channel within a single window, making it easy-to-use and faster to respond without having to switch applications.

Agent applications