LiveOps Platform™

At the heart of everything is the LiveOps cloud contact center platform

Deliver quality customer service the way today's customers demand

LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, chat, SMS, Facebook and Twitter – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards. 

Every action LiveOps Platform performs meets or exceeds the highest cloud security standards to make sure no one can access your customer data who shouldn’t. And all the customer info you and your agents need to deliver great service is presented in a single, easy-to-use multichannel desktop and comprehensive suite of LiveOps Applications™.

Looking Forward (and Backward)

Not only will the LiveOps Platform scale and adapt with your business needs as you grow, but it integrates with your legacy vendor systems through our open API framework. 

Companies that need on-demand, rock-solid contact center operations (and, quite frankly, who doesn’t nowadays?) rely on LiveOps. We’re humbled by that. And inspired. We’re constantly innovating so that our customers can realize every new and emerging benefit of servicing customers via the cloud. 

Now that you’ve met the LiveOps Platform, we invite you to learn more about our suite of Agent and Management applications, built for a seamless integration that ensures you get the most from your technology investment. 

Features and benefits

Intelligent multichannel routing

Route every customer interaction quickly to the right channel and the right agents, regardless of their location.

Channel pivot

Enable agents to respond and engage across different channels, including from public to private.

Simplicity and rapid deployment

Empower managers and business users to make critical adjustments easily in just minutes, instead of days/weeks with non-cloud solutions.

Powerful integration

Leverage our open API framework for seamless CRM and third-party application integration, with greater flexibility than on-premise solutions.

Security and Reliability

Exceed multiple industry security standards and uptime SLAs.

Pay-per-use

Only pay for the bandwidth and infrastructure you use.

On-demand scalability

Scale up and down instantly to seamlessly support even extremely large spikes in contact center volume.

Continuous innovation

Benefit from ongoing product enhancements enabled by our true multi-tenant cloud solution.

Now learn more about our Agent and Management Applications designed to help you deliver optimal contact center performance and enhanced customer experience.