LiveOps Customer Testimonials

"Today, salesforce.com considers having a contact center in the cloud essential to providing great customer support. We've been extremely pleased with the LiveOps platform. All of our mission-critical infrastructure is performing to our high standards enabling salesforce.com to provide high-quality, responsive customer service across all of our customer support centers."

— Krista Anderson
SVP of Global Customer Support

  Snapshot   |   Case Study   |   Press Release

"Achieving better agent utilization and greater operational efficiency were important factors in our decision to adopt a cloud contact center model. What set LiveOps apart was its ability to rapidly deploy and integrate with our existing systems. We were up and running in a matter of days versus the months it would have required with other vendors."

— Matt Wise
Senior Director of External Customer

  Snapshot   |   Case Study

"LiveOps did an amazing job of talking with consumers. They really boosted our upsells — the most unique thing about this part of the campaign was that the average sale exceeded our target price by about $65 per order. People bought ink, paper, cameras, a second printer — nothing was off the board."

— Richard T. Allen
WW Director Marketing Operations
CDG Chief Marketing Office

  Snapshot   |   eBook   |   Press Release

"We never would have considered having so many of our calls handled by one vendor before LiveOps came along and turned the industry on it's head."

— Jonathan L. Congdon
President

  Snapshot   |   Case Study   |   Press Release

"We could not have scaled to the volume that we have, at this speed, without the flexibility of the LiveOps On Demand platform. We can quickly launch and track a campaign, get feedback on call volume and then make changes on the fly to maximize results."

— Tammy Valdez
VP Client Services

  Press Release

"We were excited about the revenue from sourcing additional upsell offers, but were also concerned that they might turn off customers. However, the product LiveOps sourced for us matches our offering so closely that our customers have seen it as a valueadd, and it has directly improved our bottom-line revenue."

— Rita Shankewitz
Director of Marketing

  Snapshot   |   Case Study

"LiveOps agents have been able to successfully advise our sellers how to improve their storefronts and marketing to help them generate more business and improve their relationship with eBay."

— Dave Grim
Director of Marketing

"We had ample resources to meet the spike triggered by the attraction's grand opening. We're already seeing a savings in overhead, as we no longer have to pay for idle time. LiveOps is helping us manage down potential idle time and overhead, which ultimately gives us better control over costs."

- George Kish
Senior Sales Executive

"LiveOps platform allowed us to capture more inbound calls and convert those calls into sales at a far lower cost using their ASR (Automated Speech Recognition) technology. Combined with their hands-on account management team, they have become our primary partner for direct response."

— Katie Williams
The Sylmark Group

"LiveOps is great to work with and has exceeded my expectations. They were able to answer more calls and improve the caller's experience. They increased revenue per order which produced a dramatic increase in annual revenue."

— Keith Mirchandani
President

  Press Release