LiveOps Press Release

LiveOps Wins Cloud Computing Excellence Award

Friday, April 20, 2012
SANTA CLARA, Calif.

LiveOps, the global leader in cloud contact center and customer service solutions, today announced that LiveOps received the 2011 Cloud Computing Excellence Award from Cloud Computing Magazine, a quarterly magazine published by TMC.

"We're honored to be recognized by Cloud Computing Magazine for our industry-leading cloud contact center platform," said Marty Beard, President and CEO of LiveOps. "The LiveOps® Platform™ combines the best of cloud, multichannel customer service, and enterprise-grade contact center functionalities. Our innovative cloud platform and applications enable companies to easily interact with today's highly social and mobile customers while effectively increasing customer satisfaction and lifetime value."

The LiveOps Platform is the most scalable cloud-based distributed contact center that offers brands the reliability, security, and business agility they need to engage with their customers. This solution combines a cloud contact center platform and applications with proven best practices to deliver:

  • Lower Up-Front Costs
  • Rapid Deployment
  • Location Independence for geographically distributed workforce
  • Speed, Control, and Flexibility

"TMC is proud to announce LiveOps as a recipient of our first Cloud Computing Excellence Award," said Rich Tehrani, CEO, TMC. "The LiveOps Platform exemplifies innovation and excellence in the market by leveraging the latest cloud technologies to transform customer service for today's social enterprise."

The Cloud Computing Excellence Awards recognized the companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated offerings to market. More than 200 entries were received in the first annual contest, of which only 30 were selected for their innovation and progress in advancement of the cloud.

Winners of the Cloud Computing Excellence Award were published in the inaugural issue of Cloud Computing Magazine.

About LiveOps

LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com.


Media Contact

Marta Weissenborn, McGrath/Power Public Relations for LiveOps
(408) 727-0351
martaweissenborn@mcgrathpower.com


LiveOps is a registered trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.