LiveOps to Showcase Integration of Social, Mobile, and Voice in Customer Service Cloud at Cloudforce 2012
Monday, March 12, 2012
LiveOps, Inc. today announced it will present best practices on the social-enabled cloud contact center at this week's salesforce.com Cloudforce Social Enterprise Tour and Cloudstock at Cloudforce event. The company will demonstrate its enterprise-grade customer service cloud that allows organizations to quickly deploy support services without hardware, software or heavy resource investments. LiveOps will also highlight tips and techniques for organizations transitioning to the social contact center, as well as their award-winning technology and unique approach to creating and maintaining a proactive contact center workforce.
"Social media is the single most powerful disrupter to customer service today," said Marty Beard, President and CEO, LiveOps. "The ability to smartly manage multichannel customer interactions across social media channels, voice, email, chat and SMS is critical to the brand, user experience, and customer loyalty. LiveOps Customer Service Cloud enables support, marketing, and sales professionals to easily interact with customers and deliver the best possible service while minimizing risks from social fire storms."
Multichannel service across voice, email, chat, SMS/mobile and social media is no longer a "nice to have" but rather a "must have" for enterprise organizations and SMBs alike. Consumers have become increasingly reliant upon mobile and social media and expect to experience direct contact with the brands they use on these channels. The addition of social media for customer communications is forcing today's contact center decision makers to rethink how they are arming their agents to interact with social customers. LiveOps enables companies to effectively manage multichannel customer interactions and seamlessly pivot those interactions from public social media channels to private channels where further dialogue can be had.
As a Gold Sponsor of Cloudforce 2012, LiveOps will hold demonstrations at booth #30A in San Francisco's Moscone Center. The LiveOps presentation on "Building a Social-Enabled Cloud Contact Center with LiveOps and salesforce.com" will take place at the Partner Theatre at 5:30 p.m. Pacific Daylight Time (PDT) on Thursday, March 15.
LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood City, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com.
Marta Weissenborn, McGrath/Power Public Relations for LiveOps
LiveOps is a registered trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.