LiveOps Press Release

LiveOps Named 2010 CRM Service “Rising Star” by CRM Magazine

Company's Cloud Computing Technology Is Game Changing for Contact Centers: Offering Greater Visibility and Control Than the Status Quo
Monday, March 15, 2010
Santa Clara, CA

LiveOps has been selected as a 2010 CRM Service "Rising Star" by CRM Magazine, a property of CRM Media and the leading publication of the customer relationship management industry.

The LiveOps On-Demand Contact Center Platform is the one on-demand contact center solution that gives companies the technology to cost-effectively and flexibly manage the customer experience, allowing them to put resources where and when they are needed, thereby ensuring that they never miss a call. Using innovative Web architecture and Internet scalability, the LiveOps platform was designed from the ground up for mission-critical availability and proven, multi-layered security features. Today, a wide range of companies in the financial, insurance, healthcare, retail and marketing industries rely on LiveOps technology in their contact centers.

The Service Awards were chosen by CRM magazine's seasoned editorial staff, as well as top industry analysts. The 2010 class of Rising Stars was selected based on vendors’ proven success in truly “shaking up” the contact center industry with strong initiatives such as bold mergers and acquisitions, innovative product launches, and strategic organizational restructuring.

The comprehensive list of 2010 CRM Service Award winners can be found in the March 2010 issue of CRM magazine, and online at www.destinationCRM.com.

Supporting Comments:

"LiveOps has demonstrated to editors of CRM magazine that the platform's 'always-on' cloud computing-based innovation has raised the bar on customer service within the contact center industry," said David Myron, CRM magazine editorial director. "We’ve awarded LiveOps with the Rising Star Award because of its recent innovation and industry leadership."

"We are honored to be recognized by CRM magazine as an innovative company with a cutting-edge technology platform," said Paul Lang, SVP of Marketing and Product Management. "Cloud computing has shown to be the fastest way to generate high value from enterprise applications. With LiveOps, our customers have the flexibility, visibility and control to dramatically improve their own agility and response to business requirements."

About LiveOps

LiveOps is the global leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood Shores, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com.


Media Contact

Marta Weissenborn, McGrath/Power Public Relations for LiveOps
(408) 727-0351
martaweissenborn@mcgrathpower.com


LiveOps is a registered trademark of LiveOps, Inc. All other company and product names mentioned are used only for identification purposes and may be trademarks or registered trademarks of their respective companies.