About LiveOps
The LiveOps cloud contact center offering provides a total solution – spanning from technology to talent to provide your enterprise choice – choice in how you source and deliver services to your clients. Our LiveOps Platform, LiveOps Applications and LiveOps Talent meets the challenges facing your contact center today and will transform your customer interactions in the cloud. More than 250 global companies, including Salesforce.com, Symantec, Amway, ADP and AAA trust LiveOps to exploit the interactions between today's multichannel, social and mobile consumers and the enterprise contact center to ultimately enhance brand preference.
LiveOps' 10+ years of experience enables it be a trusted partner for companies wanting to migrate their contact center to the cloud to provide better service. For the enterprise market, LiveOps helps companies transform their traditional contact center into a more flexible, highly scalable, and cost-effective cloud contact center model.
Built from the Ground Up for Virtual Work
The LiveOps Platform was designed from the ground up to support every step in the cloud contact center life cycle. As a result, contact centers can rapidly scale technology and agent capacity when call volumes peak, and safely decrease capacity during off-peak hours. With the on-demand, pay-per-minute model, you’ll never have to pay for idle infrastructure.
The community of more than 20,000 highly skilled, independent, social savvy home agents provides unmatched customer service and can be mobilized quickly to handle your contact center needs. And because we manage the largest cloud contact center in the world, we provide the best practices and strategic account management to help you achieve success with your cloud contact center.
Our total solution approach to the market, provides you with the options of purchasing our LiveOps Platform and Applications suite with our LiveOps Talent or independently, giving you greater flexibility, quality, and scalability than traditional, on-premise contact center solutions.
Partner with the Strongest Team in the Contact Center Industry
By partnering with LiveOps, you'll work with the most dynamic team in the contact center industry. We’re at the forefront of building the most advanced cloud contact center platform with un-matched scalability and industry-leading availability. Whether it’s agent sourcing, on-boarding and certification processes, contact center operations, or infrastructure technology, our expert team focuses on real-world solutions that will save your organization valuable time and money.
We have some of the best technology experts in the world – many of whom are the early innovators of the most successful companies in Silicon Valley. Always looking for ways to improve contact center technology, we continue to develop groundbreaking, gold standard solutions that enable thousands of individuals to work together on a flexible, highly scalable, cloud platform.
