Virtually endless scalability, flexibility and security
When it comes to service and business transactions, today’s consumers have choices that are virtually endless — and ever-changing. And with LiveOps cloud contact center platform, you can be confident that your business will always be the company of choice. Our industry-leading platform enables interaction across every channel – voice, email, chat, SMS, Facebook and Twitter – and ensures a top-quality customer experience with cloud flexibility, intelligent multichannel routing, real-time reporting, interaction recording and the highest cloud security standards. What’s more, you’ll get a 360-degree view of your customer front and center. And it’s all delivered through a single, easy-to-use multichannel desktop and comprehensive suite of LiveOps Applications™.
Not only will the LiveOps Platform scale and adapt with your business needs as you grow, but it also integrates with your legacy vendor systems through our open API framework. It’s no wonder that companies needing on-demand, rock-solid contact center operations rely on LiveOps. We’re humbled by that. And inspired. We’re constantly innovating so that clients like you can realize every new and emerging benefit of servicing customers via the cloud.
Features and benefits
Intelligent multichannel routing
Route every customer interaction quickly to the right channel and the right agents, regardless of their location.
Enable agents to respond and engage across different channels, including from public to private.
Simplicity and rapid deployment
Empower managers and business users to make critical adjustments easily in just minutes, instead of days/weeks with non-cloud solutions.
Leverage our open API framework for seamless CRM and third-party application integration, with greater flexibility than on-premise solutions.
Security and Reliability
Exceed multiple industry security standards and uptime SLAs.
Only pay for the bandwidth and infrastructure you use.
Scale up and down instantly to seamlessly support even extremely large spikes in contact center volume.
Benefit from ongoing product enhancements enabled by our true multi-tenant cloud solution.