Client Services
The world-class LiveOps Client Services team is here to work hand in hand with your organization as you seamlessly jointly implement and operate your cloud contact center platform and/or cloud talent solution. By employing simple, proven methodologies and best practices, the LiveOps Client Services team will work with yours to rapidly deploy and manage advanced contact center solutions, delivering superior business results while minimizing ongoing costs and complexities. Whether you’re looking for an advanced voice routing solution, advance speech or touchtone self-service IVR capability, multi-channel ,mobile or social contact management, legacy or home-grown application integrations, or cloud agent talent, the LiveOps Client Services team is ready to partner with your team to deliver ongoing success.
The LiveOps Client Services Team consists of:
| • | Customer Support |
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| • | Professional Services |
| • | Consulting |
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| • | Training |
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The Four-Phase Approach
| • | Phase 1: Requirements Review Understand the objectives and requirements for the contact center solution |
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| • | Phase 2: Contact Center Design Define overall design, including key elements to be developed and configured |
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| • | Phase 3: Implementation/Training Implement key components, training, and mentoring for contact center configuration |
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| • | Phase 4: Launch and Support • Deliver a smooth, supported launch experience • Project Post Mortem – Lessons learned for continuous improvement |
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| • | Across Phases LiveOps Program Management |
Customer Support
The Customer Support team provides enterprise-class customer support to ensure that superior business results are achieved on an uninterrupted basis. The LiveOps Customer Support center manages the support process in adherence with defined response and escalation SLAs. In addition to the availability of the LiveOps Customer Support Center via a toll free number, the LiveOps Customer Support Portal enables you to manage your customer tickets directly as well as enables you to obtain platform status information on demand.
Professional Services
The LiveOps Professional Services team provides dedicated resources experienced in a variety of disciplines who work closely with your team to deliver outstanding business results rapidly, on-time and on budget, while minimizing ongoing Professional Services support needs.
Consulting
The LiveOps Consulting team provides industry-expert assistance to aid your team in developing segment leading state-of-the-art customer contact management strategies.
Training
The LiveOps Training team trains administrators, customer implementers, and trainers how to utilize the intuitive LiveOps application user interfaces, online documentation and help facilities, and self-service tools to modify and manage advanced contact center solutions with ease.
