Welcome :

Service Innovation and Design

Our unique combination of disciplines is designed to focus on the needs and desires of customers and create excellent services.

We work with clients in both public and private sectors and have extensive innovation & design experience across industries, public services, public companies and start-up businesses.

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Super Article :

The case for Service Design

Most organisations agree that their services should be oriented towards the customer. Why then, does it happen so often that we have appalling experiences when we use banks, buses, health services, insurance companies and other services? Why are they not designed as well as the products we love to use such as an Apple iPod or BMW car?

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Article : NHS

Engage patients in Service Design - Don't be afraid to ask.

live|work Director for Public Services, Ben Reason on Service Thinking and patient centred innovation in the NHS. Published in the Autumn 2008 issue of NHS In View.

In his report, High Quality Care for All, Lord Darzi defines quality in service as: “clinically effective, personal and safe.” Personal is the word that stands out. Darzi is saying that services must be orientated around individuals; services must be fit for everyone’s needs.

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